Mannats Boutique

Return & Refund Policy

Last updated: 20 October 2026

We want you to love every Mannats piece. If something isn’t right, this policy explains how returns, exchanges and refunds work.

At a glance

  • 7 days from delivery to ask for a return or exchange
  • Free fit rework on made-to-measure pieces
  • Damaged or wrong item? Tell us within 48 hours for a free replacement or full refund
  • Refunds reach you in 5–7 working days after approval

What can be returned or exchanged

  • Ready-to-wear pieces in their original condition: unworn, unwashed, unaltered, with all tags and the original packaging.
  • Pieces that arrive damaged, defective or different from what you ordered.

What can’t be returned

  • Pieces stitched or altered to your measurements, and custom blouse or outfit orders – these are made just for you. If the fit isn’t right, we rework it free of charge instead.
  • Items bought in a sale or with a special discount, unless they arrive damaged or wrong.
  • Pieces that have been worn, washed, altered, or are missing their tags.
  • Jewellery, accessories and innerwear, for hygiene reasons.

How to request a return or exchange

  1. Within 7 days of delivery, go to My Account, or message us on WhatsApp at +91 93341 17767 or email contact@mannats.com with your order number.
  2. Tell us what you’d like to return and why. For damaged or wrong items, include clear photos and an unboxing video if you have one.
  3. We confirm within 1 working day and arrange a pickup, or share the address to send it to. You’re also welcome to drop it at our Patna boutique.
  4. Once the piece reaches us and passes a quick quality check, we process your exchange or refund within 2 working days.

Exchanges

You can exchange for a different size, or for another piece of equal or higher value (paying the difference). Exchanges depend on availability; if your choice is out of stock, we refund you instead.

Free fit rework

If a made-to-measure piece doesn’t fit as it should, message us within 7 days of delivery. We adjust it free of charge – you can bring it to the boutique or send it to us.

Refunds

  • Paid online (UPI, card, net banking, wallet): refunded to the same payment method through Razorpay, usually within 5–7 working days. Your bank may take a little longer to show it.
  • Cash on Delivery: refunded by UPI or bank transfer to the account details you share with us.
  • Delivery charges are refunded only if the piece arrived damaged, defective or wrong.
  • For a change-of-mind return, a reverse-pickup charge may be deducted; we tell you the amount before the pickup.

Cancellations

You can cancel within 24 hours of ordering, before production begins, from My Account or by contacting us. Prepaid orders cancelled in time are refunded in full. Once stitching has started, made-to-measure orders can’t be cancelled.

Need help?

Mannats Boutique
Shop No. 9 & 10, Shree Ram Place, Yes Bank Building, East Boring Canal Road, Nageshwar Colony, Kidwaipuri, Patna, Bihar 800001
Phone / WhatsApp: +91 93341 17767 · Email: contact@mannats.com
Open Monday to Sunday, 11:00 AM – 8:00 PM